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Privacy Policy
This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using Your information and protecting Your privacy, please keep reviewing this Policy.
By viewing or accessing the Platform, you agree to be bound by the terms of this Privacy Policy.
By using this Platform and/or by providing your information, You consent to the collection and use of the information you disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.
1. Collection of Personally Identifiable Information
1.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:
  • Name
  • Telephone Number
  • Email Address
  • Service Address
  • Other information about the service address which You give Us
  • Your IP address
  • Information about your device
  • Network information
  • College/ Institution Details and Location
  • User-uploaded photo and IDs
  • Demographic information such as postcode, preferences and interests
  • Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.
1.2 Information provided during Registration to create a profile and use this Website and services, you may be asked to provide the following information: your name, your username, password, email address, the speciality in which you practise or intend to practise (selected from a drop-down menu if applicable), year of graduation or year of joining the undergraduate medical program and the name of your college or university. You may also choose to provide a picture to be associated with your profile.
1.3 We also provide an option to register using Facebook. If you select this option, you allow us to access your profile information including the list of your friends. Please note that if you register to the Platform through Facebook, You shall be subject to the Terms & Conditions and Privacy Policy of Facebook.
1.4 We will store your username, country and specialty on the server. Your password is cryptographically hashed and your email address is encrypted. These information elements are referred to collectively as your “Personal User Information.” We collect and hold this information for the purpose of administering your use of the Application.
1.5 You are solely responsible for
  1. maintaining the strict confidentiality of your Personal User Information
  2. not allowing another person to use your Personal User Information to access the Services
  3. any and all damages or losses that may be incurred or suffered as a result of any activities that occur in your Account
  4. ensuring that the information submitted by you complies with our terms and conditions
  5. ensuring that the information provided by you is correct and updated from time to time.
1.6 You agree to immediately notify us in writing by email to of any unauthorised use of your Personal User Information or any other breach of security. We are not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information that is under Your control, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.
1.7 On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect and serve our customers. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatory and required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
1.8 You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive the information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use or Terms and Conditions of the Company.
1.9 On our Website, you can browse without telling Us who you are or revealing any personal information about Yourself. We may automatically track certain information about You based on Your behaviour on our Website. This information may include the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your browser information, and Your IP address.
1.10 On our Websites, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if Your browser permits, although in that case, You may not be able to use certain features on the Websites. Additionally, You may encounter "Cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
2. Use of Personal Information
2.1 The information collected by Us through our Website is used by Us for various purposes to enable us to serve you better:
  1. To find third party service providers
  2. Internal record keeping
  3. We may use the information to improve our products and services
  4. We may periodically send promotional emails or messages on the Website about new products, special offers or other information which We think You may find interesting using the email address which You have provided
  5. From time to time, we may use the information to customise the Website according to your interests.
2.2 We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all customers, measure consumer interest in our services, customise your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.
2.3 We identify and use your IP address to help diagnose problems with our server, and to administer our Websites. Your IP address is also used to help identify You and to gather broad demographic information.
3. Sharing of Personal Information
3.1 We may share your information with payment service providers, regulatory authorities, and third party agencies in the event of any request from such authorities.
3.2 We may disclose Your personal information if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our customers or the general public.
4. Information Safety
4.1 All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.
5. Choice/Opt Out
5.1 We provide all customers with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters or if you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email
6. Privacy Policies
Third party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Knowledge Planet, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit. Please note that we do not have access to or control over these cookies that are used by third party advertisers.
7. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity as per the applicable laws.
8. Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify Your preferences, develop programs and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such personal information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, You will also occasionally receive promotional and marketing updates from us.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by You, we will use the Personal Information You provide to facilitate the service(s) requested. For example, if You email us with a question, we will use Your email address, name, nature of the question, etc. to respond to Your question. We may also store such Personal Information to assist us in making the Website better and easier to use for You.
9. Amendment
We reserve the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request You to regularly check this Privacy Policy from time to time to keep You updated about changes made. Your continued use of the services provided by the Company after any changes, shall be deemed to be Your acceptance of such changes.
10. Grievance Redressal
In administering the Company’s Website and mobile application, the Company shall always adhere to the applicable laws of the United Arab Emirates (UAE). The Company has a mechanism for reporting abuse, which is aimed at providing an effective and easy mechanism for You to report any abuses that may occur on the Website and to follow up and resolve cases within a reasonable time.
As part of the mechanism for reporting abuse, the Website shall always have a dedicated Grievance Officer of the Company (the “G.O.”).
11. Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collected in Knowledge Planet. This policy is not applicable to any information collected offline or via channels other than this website.
12. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
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PW Gulf is the Gulf’s largest network of exam preparation centres where the highest quality courses are offered, combined with top faculties and cutting-edge technology so that students can quickly achieve their goals. From JEE, NEET and other competitive exam prep, PW Gulf is transforming the GCC education paradigm.
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Our pedagogy is fueled by one mission, student success. To this aim, we have handpicked subject masters who are extremely experienced and can teach, clear doubts and clarify concepts to students effectively. We also make use of top technology to make learning easier and connecting with students and teachers, as easy as a tap on their smartphones. With a variety of confidence-building tools such as Mock Tests, DPPs With Solutions, Study Material and More, PW Gulf is undoubtedly your most trusted brand for competitive exam preparation.
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PW Gulf’s main focus is to make every student capable of curious learning, problem-solving, logical thinking and empowering themselves for success. With full prep for Chemistry, Physics, Mathematics and more, students get an in-depth understanding of each subject and become self-reliant in academics.
What Makes Us Different
At PW Gulf, student success is achieved through personal attention given by experienced teachers so that at no point does the connection in learning get disconnected. With open communication, every student has the opportunity to prepare well beforehand and become proficient in every subject.
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